Conversational AI & Automation: Elevate Customer Experiences and Streamline Operations
AI Chatbot Builder: Empower your business with personalized, intelligent virtual assistants (IVAs) that engage customers in human-like conversations across 35+ channels. Our no-code platform makes creating and deploying IVAs easy.
AI Agents: Experiment, build, and deploy sophisticated AI agents with our intuitive, no-code tools. These agents boast less than 1% hallucination rates and excel at goal-oriented conversations.
24/7 Omnichannel Availability: Provide seamless support around the clock, across chat, email, voice, social media, and messaging platforms.
Unified Customer Service Platform: Streamline support operations by automating routine queries and seamlessly transferring complex ones to live agents with full context.
Generative AI Inbox: Supercharge your customer interactions with auto-response, ticket summarization, and AI-driven coaching insights.
Zero Setup Deployment: Launch bots in half the time with no training or coding required.
Deep Semantic Search: Enable fast and accurate searches across knowledge bases, FAQs, and unstructured data.
Process Automation: Automate complex interactions and capture data efficiently.
Guided Journeys: Craft engaging website dialogues and automate customer interactions with rich media and video content.
Proactive Support & Personalization:
Real-Time Recommendations: Boost engagement and revenue with personalized recommendations, related items, personalized search, and real-time feed recommendations powered by state-of-the-art models.
Sentiment Analysis: Proactively address customer issues and improve business outcomes by detecting sentiment in interactions.
Customer Engagement & Analytics:
24/7 Virtual Agents: Provide continuous support across popular digital channels.
Automated Workflows: Design complex, multi-step interactions without coding to resolve customer issues faster.
Omnichannel Support: Deliver support across 30+ digital and social channels, including voice.
Real-Time Analytics: Gain actionable insights with out-of-the-box reports and custom dashboards.
AI-Powered Quality Management: Evaluate agent interactions, identify areas for improvement, and provide actionable feedback.
Interaction Analytics: Analyze customer interactions with generative AI to uncover valuable insights and enhance CX.
Customer Feedback: Gather feedback and improve customer satisfaction through surveys.
Additional Features:
Customizable Call Routing: Ensure optimal customer service experiences.
Unified Customer Inbox: Streamline customer conversations from all channels.
Multi-Language Support: Deliver support in over 50 languages.
Integrations: Connect seamlessly with CRM, ticketing systems, and other business applications.
Enterprise Offering:
Custom Chatbots and AI Agents: Tailor enterprise-grade solutions to meet your specific business requirements.